麻雀’s mission is to improve the health of the people in our communities by providing quality, compassionate care to every person, every time. In fulfilling this mission, and in accordance with Michigan Compiled Laws Annotated (MCLA), the following rights and responsibilities apply to all patients, including neonates, children, adolescents and adults. by contacting your home health nurse or physician.
Hospital care involves a unique partnership between the patient, family, physician and hospital staff based on mutual trust and respect. Respecting each person’s rights and responsibilities is the first step in establishing a trusting relationship.
your Rights as a Patient at Sparrow
As a patient at Sparrow, you have the right to information, presented in understandable terms, upon the delivery of care.
you have the right to emergency treatment to stabilize your condition if you come to the hospital Emergency Department.
患者安全是我们的首要任务。作为一个病人,你have the right to have care provided in a safe setting. Everyone at Sparrow has a role in making your healthcare safe. You play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team.
you may also submit suggestions or ideas by calling the Patient Experience Department at517.364.3935or 43935 if dialing from within Sparrow.
you have the right to know the identity and title of individuals providing service and to know which physician or other practitioner is primarily responsible for your care. Your healthcare team may include other physicians, resident physicians, physician assistants, nurses, nurse practitioners, or students.
you have the right to be free from seclusion and the use of any restraint that is not medically necessary. These measures are determined by your physician and used only to prevent injury to yourself or others, and only when alternative, less restrictive measures have been considered.
you have the right to be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.
你有权在y听到或看到信息our preferred language if you don’t speak English or are hearing impaired. Translation services are provided free of charge.
you have a right to quick and reasonable response to questions and requests.
you have the right to have visitors and to receive phone calls and written communication. Visitors may be your spouse, your domestic partner (including a same-sex domestic partner), another family member, or a friend, unless the individual’s presence interferes with others’ rights, safety, or is medically or therapeutically unsafe.
you have the right to accept and refuse to see visitors, except in the case of a physician order.
privacy and Confidentiality
you have the right, within the law, to personal and informational privacy in treatment and in caring for your personal needs with recognition of personal dignity, diversity, and religious and other spiritual preferences.
you have the right to be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. This includes the right to request to have another person present during certain parts of a physical examination, treatment, or procedure performed by a health professional.
you have the right to have the medical record accessed only by individuals for purposes as allowed under the law.
you have the right to appropriate assessment and management of pain that may include:
- Information about pain management and pain relief measures.
- staff committed to pain prevention and management.
Information and Education
you have the right to obtain, from the healthcare team responsible for coordinating and providing your care, complete and current information about diagnosis (to the degree known), treatment, alternatives, risks, and any known prognosis. This information should be communicated in terms you can understand. When it is not medically advisable to give you such information, it should be made available to your legal representative.
you can expect to be provided with information:
- to help promote recovery and maintain or improve function.
- to help with disease management or symptom progression.
- to help improve outcomes.
you have the right to reasonable, informed participation in decisions involving your healthcare. To the degree possible, this should be based on a clear and concise explanation of your condition and planned procedures, including potential benefits, the possibilities of any risk of death or serious side effects, problems related to recuperation, and probability of success.
Before undergoing any procedure, you or your legal representative will voluntarily provide informed consent. You will be informed if medically significant alternatives for care or treatment exist.
you have the right to refuse treatment or withhold informed consent. Except for emergencies, the physician must obtain the necessary informed consent prior to the start of any procedure or treatment, or both.
you have a right to receive information about advance directives. Advance directives ensure that your wishes, in written or oral form, are carried out. When your advance directives are presented in a valid format, Sparrow will honor your wishes and retain them in your current medical record when appropriate.
the Designation of Patient Advocate (Advance Directives) form includes Directions for Health Care and Durable Power of Attorney for Health Care. For more information, contact your caregiver or call Patient Experience at517.364.3938or 43938 if dialing from within Sparrow to speak with a Patient Experience Coordinator.
you have the right to see your medical record at a time suitable for both you and the staff. Once discharged, you may request and obtain a copy of your medical record by calling517.364.2276.
you have the right to confidentiality, privacy, and security of your records, both personal and medical.we may use or disclose PHI without your permission as described in our Notice of Privacy Practices, for example to coordinate your care or submit a claim to your insurance company.
you have a variety of other rights related to your medical records that are explained in the Sparrow Health System Notice of Privacy Practices. You may obtain a copy of the Notice of Privacy Practices by contacting Patient Experience at517.364.3935or 43935 if dialing from within Sparrow.
Concerns About Billing
your Responsibilities as a Patient at Sparrow
respect and Consideration
you are responsible for being considerate of the rights of other patients and healthcare staff. This includes not smoking and controlling noise and visitors. Caregivers and patients have an expectation of privacy that must be honored. Video recording, voice recording, and photographing others are strictly limited. You are responsible for being respectful of the property of others and of Sparrow. You understand that any abusive or disrespectful behavior could result in your dismissal from care.
you play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team. You are responsible to:
- work with your doctor, nurse, and other care providers to make decisions about your care.
- Ask a family member or friend to be part of your healthcare team if you are very sick.
- Ask questions until you understand the answers (about treatments, procedures, medications, etc.).
- Ask why a test or treatment is needed, how it can help you and if you would be better off without it. Know that more is not always better.
- make sure that you, your doctor and your surgeon all agree and are clear on exactly what will be done if you are having surgery.
Ask for information about your medicines, if any, in terms you can understand. You need to know:
- what it is for
- How to take it
- what to do if there are side effects
- If it is safe to take with other medicines, foods, and supplements
- what food, drink, activities to avoid
- where to store it
you are responsible for following the treatment plan recommended by the physician primarily responsible for your care. This may include following the instructions of nurses and other healthcare team members as they carry out your plan of care, implement the responsible physician’s orders, and enforce applicable rules and regulations.
you are responsible for:
- working with the physician and nurse to develop a pain management plan.
- Helping the physician and nurse assess your pain.
- Discussing pain relief options with physician and nurses.
- Asking for pain relief when pain first begins.
- Complying with physician orders regarding medication.
作为一个病人,你are an integral part of your healthcare team. Therefore, you are responsible for:
- participating in your care and healthcare decisions
- providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, allergies and other matters relating to your health
- reporting unexpected changes in your condition to the responsible practitioner
- Communicating whether you clearly understand your plan of care and what is expected of you
如果你有一个预先指令在一个有效的格式and present it either at registration or to a member of your healthcare team, it will be retained in your current medical record when appropriate.
If you are incapacitated or unable to speak for yourself, in the absence of Advance Directives, Michigan state law provides that a proxy may speak for you. The following may serve as a proxy in order of authority: a spouse, an adult child or majority of adult children, a parent, an adult sibling or majority of adult siblings, an adult relative who has exhibited special care and concern or a close friend, or a court approved surrogate.
Ethical challenges can arise in the course of caring for sick patients in a modern hospital.
An Ethics Consultation is a meeting in which patients and families and the healthcare team openly discuss challenges in order to address them in a helpful manner.
If a conflict of an ethical nature arises during your care, you or your legal representative may request an Ethics Consult. You may ask any member of your healthcare team to help you request a consultation.
you are responsible for assuring that your financial obligations for healthcare received are fulfilled as promptly as possible.
you are responsible for your actions if you refuse treatment or do not follow the healthcare team’s instructions.
麻雀is not responsible for cash, valuables, and personal items you bring to the hospital. If you are an inpatient, please leave all jewelry and valuables and other personal items at home or send them home with family members or a person whom you trust to properly secure them. If necessary and upon request, hospital caregivers will contact Security for you to store smaller valuables in the hospital safe.
If you or your legal representative has a concern about any aspect of your care at Sparrow, you are urged to let us know so we can resolve it promptly. This reporting will in no way negatively impact future care. We consider your comments opportunities for us to improve care and service. To address concerns, you may:
- speak to your physician or nurse (the most direct option).
- speak to the supervisor of the department where the concern arose.
- If an inpatient, you also may talk with the charge nurse, nurse manager, patient care director, administrator or house supervisor on call. The operator can connect you with any of these individuals.
如果您的医疗保健提供者无法及时解决您的疑虑，请联系患者的经验517.364.3935or 43935 if dialing from within Sparrow.
您也可以通过电子邮件提交投诉datientexperience@sparrow.orgor by direct mail, addressed to:
patient Experience Department
1215 E. Michigan Avenue
- michigan Department of Community Health – The Bureau of Community and Health Systems, P.O. Box 30664, Lansing, MI 48909.
- the Joint Commission – Office of Quality and Patient Safety, One Renaissance Blvd., Oakbrook Terrace, IL 60181.
- For patients with Medicare: Livanta LLC, BFCC-QIO, 10820 Guilford Rd., Suite 202, Annapolis Junction, MD 20701-1105.
Discrimination is against the law. Sparrow Health System does not discriminate against any person on the basis of race, color, religion, sex, national origin, age, weight, height, marital status, sexual orientation, gender identity and/or expression, or disability in patient admission, treatment, or participation in its programs, services, and activities.
麻雀provides free aids and services to people with disabilities to communicate effectively with our caregivers, such as:
- 问ualified sign language interpreters
麻雀also provides free language services to people whose primary language is not English, such as qualified interpreters, and important information written in other languages.
If you need these services, contact Interpreter Services at517.364.2953.
انتبه:إذا كنت تتحدث لغة بخالف اإلنجليزية، فإن خدمات المساعدة اللغوية مجانية ومتاحة لك. اتصل برقم1.517.253.2406.